Feedback and complaints

At Thrive Wellness we are committed to delivering client-centred healthcare. This means we value and respect you, your goals, and your decisions about what’s important to you. Our practitioners participate in a cooperative role with you to help you to manage you health, so that you can achieve the goals that are important to you.

Your feedback helps us refine and improve delivery of services. We are working on developing an online form through which you can provide feedback, including anonymously if you wish. Until we have completed that form, we welcome you to provide feedback in person or via any of the methods on our contacts page.

Complaints relating to services provided under the NDIS

In addition to providing feedback directly to us, complaints can be made to the NDIS Quality and Safeguards Commission in relation to supports or services Thrive Wellness provides as an NDIS provider.

For details on how to make a complaint to the NDIS Quality and Safeguards Commission, and how such complaints are managed, please go to How to make a complaint about a provider on the NDIS Quality and Safeguards Commission website.

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