Feedback and complaints

At Thrive Wellness we are committed to providing services that are client-centred: helping you to manage you health so that you can achieve the goals that are important to you.

Your feedback, which can help us continue to refine and improve delivery of services, is welcome. We are working on developing an online form through which you can provide feedback, including anonymously if you wish. Until we have completed that form, we welcome you to provide feedback in person or via any of the methods on our contacts page.

Complaints relating to services provided under the NDIS

In addition to providing feedback directly to us, any person can choose to make a complaint to the NDIS Quality and Safeguards Commission in relation to supports or services provided by Thrive Wellness as an NDIS provider.

For details on how to make a complaint to the NDIS Quality and Safeguards Commission, and how such complaints are managed, please go to How to make a complaint about a provider on the NDIS Quality and Safeguards Commission website.

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