Booking considerations

Thrive Wellness is committed to overcoming obstacles and creating access opportunities for quality healthcare for all members in our community.

We are equally committed to the safety and wellbeing of our patients, families, and staff.

We will be providing access to services to all patients, regardless of vaccination status. Safety measures and processes are in place as follows:

For appointments taking place at our clinic location:

  • All patients and support persons over the age of 12yrs are required to wear a mask.
  • Hand-washing, and social distancing is required by all persons.
  • If you’re sick, stay home. Patients, their dependents, or their support persons, who have cold or flu symptoms are not able to attend the practice in person.

Alternative access arrangements available for all patients:

All our services and supports will be accessible via Telehealth (phone or online video) consultations for all patients. Patients do not need to provide a reason to access Telehealth services. This option provides all clients the choice to access our supports from the comfort of their own home without needing to comply with safety processes for in-clinic consultations. It will also enable those clients who would like an appointment but are unable to attend due to cold or flu symptoms, transport barriers, babysitting challenges or other access difficulties, to still receive supports and services.

In-person and Telehealth (video and telephone) appointments are available for all our services

PLEASE CONTACT OUR CLINIC TO BOOK AN APPOINTMENT: (07) 4637 9097 or thriveadmin@thrivewellness.com.au


Current fees are listed below for the following services provided at Thrive Wellness:

Fees may be paid on the day of your appointment by credit or debit card. Payment by bank transfer is also available, however payable in advance of your appointment – please discuss with us.

Private Health Fund claims

All of our practitioners are registered with Private Health Funds. If you have extras cover for Clinical Psychology, Psychology or Exercise Physiology or Nutrition services, we will provide you an invoice receipt to submit to your Health Fund for reimbursement.

We recommended private patients check with their health fund to find out if and how much of the appointment cost will be reimbursed before they attend their appointment. Be sure to ask specifically about cover for Telehealth or Telephone appointments, as some health funds don’t cover these appointments, and others require a letter from your GP recommending telehealth services.

Medicare rebates

A valid GP referral (such as a GP Mental Health Care Plan referral) and presentation of your Medicare card at your appointment, is required in order to claim a Medicare rebate on psychology appointments.

For Medicare rebates on exercise physiology appointments, presentation of your Medicare card, and a GP Chronic Disease Management referral (formerly known as Enhanced Primary Care plan) is required.

Your Medicare rebate is processed after you pay for your appointment. Funds will go into the savings or cheque account you have nominated with Medicare, usually within 1 business day of your appointment.


Discounted consultation fees for Low-Income Concession Card Holders

At Thrive Wellness we believe mental health treatment should be accessible to everybody. We offer special concession rates for psychology services to private patients who have a low-income health care card and have a valid Mental Health Care Plan referral from their GP.

To access this concession rate, clients need to phone us and discuss their concession status when booking their appointment. Depending on availability of concession appointments, clients may be placed on a waiting list until a spot becomes available. A valid concession card must also be presented at your appointment for our special concession fees to apply. If you are unsure what type of health care card you have, you can ask Centrelink, or call us – please make sure you have your health care card with you when you phone.

Please note, Dr Paul McQueen is not accepting Concession clients at this time. He is however, the principal clinical supervisor for Provisional Psychologists Faye Shann & Chris Wright, with whom concession appointments can be booked if available. Clients working with Faye and Chris with therefore still benefit from Dr McQueen’s input and oversight responsibilities.

DVA, Workcover, BUPA, OpenArms, NDIS appointments

ThriveWellness is an approved NDIS Provider for Psychology services.
Our practitioners are also registered to provide services through Medicare, Workcover and DVA.*
Additionally, Dr Paul McQueen and Catherine Pascoe are registered providers for BUPA and OpenArms.

NOTE: Department of Veteran Affairs Silver or Gold card holders are able to access Psychology and Exercise Physiology Telehealth services with a valid GP referral. There is no out of pocket expense for these appointments.

*Our Provisional Psychologists, Chris Wright and Faye Shann can see clients privately and are registered providers for Workcover and NDIS only (not Medicare & DVA). They offer private appointments to clients who present with Medicare and DVA referrals, at a reduced private fee, which includes complimentary communication reports with your GP/referring doctor.

Clinical Psychology

Individual services

Rates effective from 1st July 2022

ServiceFeeMedicare rebateOut-of-pocket
Therapy consultation (50 minutes)$210.00$131.65$78.35
Therapy consultation (concession)*conditions apply)$171.65 $131.65$40.00*
Therapy consultation (Workcover, NDIS, DVA, BUPA, OpenArms)Billed to funderN/A$0.00
Clinical supervision (60 minutes)$170.00N/A$170.00

*Dr McQueen is not accepting concession clients at this time.


Individual services

Rates effective from 1st June 2022

ServiceFeeMedicare rebateOut-of-pocket
Therapy consultation (50 minutes)$160.00$88.25$71.75
Therapy consultation (concession)*conditions apply) $128.25$88.25$40.00
Therapy consultation (Workcover, NDIS, DVA) Billed to funderN/A$0.00

Free Introductory Nutrition Consultations

A complimentary introductory nutrition consultation is available for clients who would like to explore whether partnering with Thrive Wellness is best fit for their health and treatment goals. It provides opportunity for clients to ask questions and explore whether they’d like to pursue specialised testing and/or Clinical Nutrition interventions to improve their health.

Clinical Nutrition

Prior to your appointment, you’ll be asked to complete a health-screening questionairre & intake form, food diary, and provide us with results of any pathology tests or assessments you’ve already had. These will be reviewed prior to your appointment and your 50 minute initial appointment will allow for focused interview questions, followed by personalised education and discussion of a recommended treatment plan, and further testing if indicated. We can provide you with a private referral for pathology testing, or you can discuss our recommendations with your Treating Doctor who can assess your eligibility for bulkbilling of tests through Medicare.

More information about our Clinical Nutrition consultations, and some of the tests we may recommend can be found under Services.

Individual services

with Felicia McQueen

Rates effective from 1 June 2022

ServiceFeePHF Rebate*Out-of-pocket
Introductory Nutrition consultation (20 minutes)FreeN/AN/A
Initial consultation (50 minutes)
includes review and analysis of pathology results provided with intake form, correspondence with GP if required, referral for testing (cost of tests not included)
$260.00Nutrition servicescontact your fund
Follow-up consultation (50 minutes)
$180.00Nutrition servicescontact your fund
Short Review consultation (20 minutes)$60.00Nutrition servicescontact your fund

*Your Private Health Fund extras plan with HBF, Westfund (ARHG), AHM, or Australian Unity may cover you for Nutrition consultations over Telehealth. Please contact your Private Health Fund to find out what your benefit would be.

Exercise Physiology

Please wear loose clothing that you are comfortable moving in whether attending in-person or Telehealth exercise physiology appointments. Your initial appointment will include a comprehensive assessment. Your health, movement and injury history will be discussed, as well as your program goals and expectations. You will be provided with your exercise program and any additional recommendations at your follow up appointment. Thereafter, Review consultations are recommended to progress your program, troubleshoot obstacles, and keep you on track to achieving your health goals.

Individual services

with Felicia McQueen

for Medicare and Private clients – effective from 1 June 2022

ServiceFeeMedicare rebateOut-of-pocket
Initial consultation (60 minutes)$160.0055.10$104.90
Review consultation (20 minutes)$70.0055.10$14.90
Extended Review Consultation (45 minutes)$110.0055.10$54.90
NDIS, Workcover, DVA appointmentsBilled to funderN/AN/A

Rates for Workcover & DVA clients are bulk-billed to Workcover/DVA, per their approved fee schedule.

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