Fees

Thrive Wellness is a private mental health practice.

Fees apply which are payable by credit or debit card at the time of your appointment. If you have a GP Mental Health Care Plan (MHCP) referral, Medicare will provide you a partial rebate for your psychology appointments, reducing your out-of-pocket cost but not covering it entirely.

If you have a Workcover Qld, NDIS, DVA, BUPA-ADF funding/referral, with your permission, we can invoice your funder directly for payment. Your funder will cover the full cost of your appointment.

For some of our services, a discounted appointment fee may be available to pensioners with low-income health care cards who book follow-up appointments during low-demand clinic times. Due to limited availability, please enquire with our administration team before scheduling your initial appointment, to determine if we can accommodate discounted follow up appointments for you. Please be aware that your first appointment will be charged at the full standard fee rate, and our ability to continue offering discounted follow-up appointments will be periodically evaluated and is not assured.

Private Health Fund claims

If you have extras cover, we can provide you an invoice receipt to submit to your Health Fund for claiming.

We recommend checking with your health fund before your appointment to find out if and how much of the appointment cost will be reimbursed. Be sure to ask specifically about the amount you can claim for the practitioner you’re seeing (give your fund their name and provider number), the type of appointment you’re attending, ask your fund whether your policy covers you for in-rooms and/or telehealth appointments, and whether a referral from your GP is required.

Medicare rebates

If your GP has given you a valid Mental Health Care Plan or Eating Disorder referral, Medicare will subsidise the cost of your appointment, however they won’t cover the full amount. You will need to pay the full cost on the day of your appointment. After payment is received, we can lodge a request to Medicare asking them to process your rebate. Medicare rebates directly to your bank account, usually within 24 hours.

If you exceed your 2024 Medicare Safety Net threshold for out-of-hospital medical services, your Medicare rebate will increase and your out-of-pocket costs for psychology services will reduce to less than $20 per session. To learn about your Extended Medicare Safety Net, you can log into your mygov account, or contact Medicare.

NDIS, DVA, Workcover, ADF Health appointments

ThriveWellness is an approved NDIS Provider for Psychology services. We can provide services to NDIS participants, regardless of how their funds are managed. If your funds are plan-managed or NDIA-managed, we can send your invoice to your plan manager/NDIA for payment. If you are self-managing your funds, you will need to pay for your appointment yourself.

Our psychologists and exercise physiologist are able to provide services to patients funded by Workcover Qld or DVA. DVA clients are required to see their GP for a valid referral in order to receive bulkbilled appointments.

Dr Paul McQueen is registered to provide services to BUPA ADF clients. Invoices are sent directly to BUPA.

Clinical Psychology

Individual services – new referrals

ServiceFeeMedicare rebateOut-of-pocket
Therapy consultation (50 minutes)$220 – $250.00$137.05$82.95 – 112.95
Therapy consultation (concession)**conditions apply)$187.05$137.05$50.00
Consultation (Workcover, NDIS, DVA, ADF)Billed to funder^N/AN/A
Clinical supervision (60 minutes)$230.00N/A$230.00
**Limited concession appts available – see Fees for information and considerations on eligibility and availability of these appointments. Concession appointments are not available with Dr McQueen.

Psychology

Individual services – new referrals

ServiceFeeMedicare rebateOut-of-pocket
Therapy consultation (50 minutes)$180$93.35$86.65
Therapy consultation (concession)**conditions apply) $143.35$93.35$50.00
Consultation (Workcover, NDIS, DVA) Billed to funder^N/AN/A
**Limited concession appts available – see Fees for information and considerations on eligibility and availability of these appointments.

Psychology Assistant or Probational Psychologist

Individual services

ServiceFeeMedicare rebateOut-of-pocket
50 minute consultation$90.00N/A$90.00
Observation, Therapy or other Intervention (NDIS)Billed to funder^N/AN/A

Integrated Mental Health & Wellness Consultant
– Exercise Physiology and Clinical Nutrition services

Supports may be provided in person or telehealth. Additional email support can be provided between appointments, where appropriate. More than one service can be provided in an appointment (eg. a 40 minute appt can comprise 20min clinical nutrition, 20min exercise physiology). Itemised invoices are provided so eligible clients can claim PHF or Medicare rebates.

Consultation times below show the amount of time clients can expect to be in attendance at their appointment. The listed fees are inclusive of the additional time practitioners spend in file review, preparation and finalising recommendations, including issuing scripts and referrals where required.

ServiceFeeClaims and RebatesOut-of-pocket
Explorative consultation (10min contact time)*$60.00Private health cover may apply$60.00
Initial consultation (50min contact time)$220.00If consultation includes 20min exercise physiology and client has a valid CDM** referral, a $58.30 rebate applies.

Where more than one service is provided, clients may be able to claim or receive a rebate for each service, depending on whether they have a valid referral or Private health cover.
$161.70-$220.00
Follow up consultation long (40min contact time)$180.00If consultation includes 20min exercise physiology and client has a valid CDM** referral, a $58.30 rebate applies.

Where more than one service is provided, clients may be able to claim or receive a rebate for each service, depending on whether they have a valid referral or Private health cover.
$121.70-$180.00
Follow up consultation short (10-20min contact time)$90.00If consultation includes 20min exercise physiology and client has a valid CDM** referral, a $58.30 rebate applies.$31.70-$80.00
Exercise Physiology Consultation only (Workcover, NDIS, DVA)Billed to funder^N/AN/A
Email support, between scheduled appointments$30.00 per 10minN/A$30.00 per 10min
*Explorative consultation involves practitioner review of client health history, intake questionnaires and health goals, existing test results or doctor reports, followed by a 10min phone call to discuss recommended therapeutic approach. It’s a low cost option for clients to explore if the recommended services and practitioner approach is a good fit for them, before commiting to an initial consultation.
**CDM (Complex disease management) referral provided by GP, must specify number of appointments.

Report Writing

Report writing will be billed at APS recommended rate and based on preparation time.^

If you would like us to write a report, your request should be made as early as possible. If we agree to write a report, expect a wait time of 6-8 weeks before your report will be ready. Please note that not all requests for reports are accepted, and your practitioner may decline your request.

The below table provides a guideline estimate of cost based on report length. Please note some client presentations and considerations are complex and may result in lengthy preparation time despite a shorter report length. In all cases, billings are based on time it takes to prepare report. For private and self-funded report requests, and initial deposit is required. Upon completion of your report, a final invoice will be issued and is payable in full prior to report being released.

ServiceFee (GST inc)Medicare rebateOut-of-pocket
16-30min
(eg. 1 page brief supplementary report)
$181.50N/A$181.50
31-45min
(eg. 1-2 page short report)
$250.80N/A$250.80
46-60min
(eg. 2-3 page short report)
$330.00N/A$330.00
61-75min
(eg. 3-4 page standard report)
$404.80N/A$404.80
76-90min
(eg. 4-5 page standard report)
$477.40N/A$477.40
90-120min
(eg. 5-6 page extended report)
$619.30N/A$619.30
>120min$619.30 base fee + $100 for every half hour over 120minN/Afull cost

^Consultations, case conferencing and report writing for Workcover, ADF & DVA clients will be billed directly to Workcover/DVA/BUPA, per their approved fee schedule and payable within 14 days. Consultation and report fees for NDIS participants are at NDIS approved rate with payment required from either Plan Managers, NDIA or participant according to participants individual Service Agreements with Thrive Wellness.

Clinical file review and records release for subpoena

Upon receiving a valid request for records release, we’ll send an invoice for the fee in advance. Once payment is received, we’ll conduct a review of the clinical files and release the records within 21 days. Please note that the fees listed below are for digital record release, where records are encrypted and sent via email.

ServiceFee (GST inc)Medicare rebateOut-of-pocket
file size of up to 50 pages$172.70N/A$172.70
for files over 50 pages, cost per additional page$0.33N/A$0.33

Please be aware that there are circumstances where we may decline to release a client’s records, even if the client requests them. Examples of where these situations may arise:
– The release could endanger the life, health, or safety of the client or another individual.
– It could compromise someone else’s privacy.
– Granting access would violate the law.

If we are unable to provide access, we will provide you with written notification detailing the reasons for our decision and instructions on how you can file a complaint regarding our refusal.

Late cancellation/non-attendance fee

Long-notice cancellations (more than 48 hours before your appointment)

When you know weeks ahead of an appointment that you won’t be able to attend, please tell us so we can make that appointment available to someone else. Because you’re communicating the change a long time before your appointment, you may tell us by phone, email or in person. No cancellation fee applies.

Short-Notice cancellations (less than 48 hours before your appointment)

Appointment reminders are sent via SMS to your nominated mobile phone 48 hours before your appointment. This means your practitioner is expecting to see you soon and may have start preparing for your appointment. Once you’ve recieved an SMS reminder from us, the only way to reschedule, cancel, or communicate other short-notice information to us is to send an SMS reply to this reminder.

If cancelling, it is important you SMS your reply at least 24 hours before your appointment otherwise a late cancellation/non-attendance fee will apply. Please don’t send short-notice information to us via phone or email as your practitioner won’t see it in time, and a late cancellation fee will still apply.

Variation to Cancellation policy for appointments booked on Public Holidays

Where your appointment is scheduled on a public holiday, we will send you an SMS appointment reminder 72 hours before your appointment. An SMS reply must be sent for all changes and cancellations less than 72 hours before your appointment.

For appointments falling on public holidays, the minimum notice period for cancellations extends to 48 hours. Where less than 48 hours notice is provided, a late cancellation fee will apply.

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